Frequently asked questions
What are the payment options for the ticket purchase?
Credit- or Debit-Card
SEPA Debit Note
Payment by Invoice
Can I order for a larger group?
Yes, of course that is possible! For group orders of 8 people or more, please send us an enquiry by eMail to email@example.com and we will personally take care of your request.
Which seats are barrier-free accessible?
Every level of the event hall, as well as all table seats, are barrier-free accessible. The grandstand seats are only accessible via stairs.
Do I need accreditation as a photographer?
Yes, as an accredited photographer you will receive access directly to the area. Accreditation is via firstname.lastname@example.org.
Am I allowed to take photos and videos?
Photo & video shoots without a tripod are allowed from your seat as long as the view of other spectators is not obstructed. If you are interested in having your own photo & video space, please write to us at email@example.com.
Each team will be provided with a video spot to film during their performance.
Is there a restriction for my bag/backpack?
For security reasons, bags and backpacks may have a maximum size of A4 (21cm x 30cm). Larger bags as well as jackets and coats must be handed in at the cloakroom. For security reasons, glass bottles are prohibited without exception and will be taken away at the security check.
Is my seat reserved for the afternoon & evening event?
Your desired seat is only guaranteed for the evening event. In the afternoon, you are free to choose your seat. It is therefore possible that someone else will sit in your seat for the evening event in the afternoon.
When do the afternoon & evening events start?
The afternoon event starts at 14:00, the evening event at 19:30. Admission to the afternoon event starts at 13:00.
Do I have to leave the hall between the afternoon & evening event?
No, you do not have to leave the hall. During the break between the afternoon and evening events, we will provide you with sweet and savoury delicacies and give you the opportunity to browse among our exhibitors.